Russell Services -

danielle orcutt

We hired Alex to do a new bathroom plumbing project. He did not read the new tub installation manual and after the tile was installed he realized he should have put the included drain under the tile at this point he tells me he has never seen a tub like that. The tub was high end from canada. He then tells me he can put this other drain in above the tile. I still have concern about that! Then when working on the bathroom his employee puts his foot through my kitchen ceiling. He acts very nonchalant about it and does not offer to pay for the damages. The last day of the project he has that same unlicensed employee connecting the sink while he is in the basement perging the system because he got air in the pipes and i wanted him to fix that issue he should have watched this employee because that evening when i turned on the sink the floor flooded because his employee did not hock it up correctly and the inside of the vanity had some water damage. He came back and fixed the issue.1 year later i have a leak from the shower plumbing he did. His attitude is terrible and he did not respond to a message i left him to come fix the levers he put on that are crocked. I wanted a licensed plumber to do the work but he had is employee working on a lot of the project. I would not recommend him at all what a nightmare! Very unprofessional!

Rick Lanza

I bought a Navien water heater in 2013 and, had it installed by a plumber and it never worked well. I would run the water for 5-10 mins before the water would get hot. Sometimes it never would get hot. Over the last 7 years I called 3 other large plumbing companies to try to make this water heater work. It never worked well no matter what anyone did. I finally was lucky enough to try Russell Services! Alex came out and within 1 hour said he made an adjustment and it should work now. I was skeptical at first because of my past experience. I’m very happy to say that he fixed the problem!!! Alex was punctual, professional and reasonably priced. I couldn’t,
be happier with my experience. Thank you Alex for ending my nightmare experience with a Navien water heater.

Shakoor Khan

Thank you changing my 3 way valve on my Naviance, Alex, came the Monday after the thank giving weekend and was done in an hour and 1/2. Can't find plumbers to work on Naviance. You ROCK

KingAli

Had a new boiler installed and they did excellent work with reasonable prices. Very nice and trustworthy people and will definitely use them for future work.

Wilson

I liked their work. Definitely recommend them for household remodeling plumbing.

veronica kremer

Carl Knobloch